Cancellation and rescheduling.
Plain rules, written down. The policy below applies to in-studio sessions and partner blocks. Online program rules differ and are noted at the bottom.
Sessions
- Reschedule with at least 24 hours notice and the session moves at no charge.
- Cancellations under 24 hours are billed at the regular session rate.
- If your coach cancels for any reason, your session credit is preserved and rescheduled at our cost.
- Weather, illness, and family emergencies are handled on a case by case basis. Tell us early when you can.
Memberships
- Monthly memberships can be paused for up to four weeks per calendar year for travel or illness with one week notice.
- Memberships can be cancelled with 30 days written notice sent to info@solsticeptw.com.
- Unused sessions roll forward through the active month and expire at the end of the following month.
Online programs
- Online programs are billed monthly and can be paused or cancelled with one week written notice.
- No partial refunds for the current billing month.
Questions
Email info@solsticeptw.com with any cancellation question. We will reply within one business day.
Audit date
Last reviewed: 2026-08-27.